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Shipping policy

At Peak Footwear, we are dedicated to offering the best shipping solutions no matter where you are located. We ship globally, ensuring reliable and timely delivery for our customers.

Delivery Timeframes

Our delivery process consists of two main stages:

Processing Time (24-48 hours):

Includes order confirmation, adjustments, quality checks, and packaging.

Delivery Time (Approximately 7-10 Business Days):

This is the time it takes for your order to be shipped from our international distribution center to your location.

Estimated delivery times for major regions:

USA / Canada / Australia: 7-10 business days.

Please note: These delivery estimates do not account for potential delays caused by customs or duties. During peak periods such as New Year, Black Friday, or Valentine's Day, delivery times may be extended.

Shipping Costs

We provide the following shipping options:

Worldwide Free Premium Shipping (including Track & Trace): Free of charge for all orders.
Priority Processing (with tracking): Jump ahead of the queue for just $1.99.

Important: You can track your order in real-time HERE.

Shipping Insurance Policy

Insurance Coverage: Our shipping insurance covers loss, theft, or damage to your package during transit, up to the declared value at the time of purchase.

Non-Refundable Clause: Shipping insurance is non-refundable once purchased, regardless of shipment usage or delivery outcome.

Claim Process: If you need to file a claim, please contact our customer service team within 7 days of receiving damaged items or within 14 days if the item is lost. Please have any necessary documentation ready, including proof of value and photos if available.

Exclusions: This insurance does not cover delivery delays, indirect losses, or damages not incurred during transit.

Contact Information: For inquiries or to file a claim, please email us at zhixiang0932@gmail.com.

Acceptance
By purchasing shipping insurance, customers acknowledge and accept the terms of this policy, including its non-refundable nature.

Order Modifications and Cancellations

Once your order is placed, it cannot be modified or canceled. Our packaging and processing begin immediately to ensure swift delivery.

Thank you for choosing Peak Footwear for your footwear needs!

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

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